Madiun State Polytechnic Complaints Service

Management of complaints from public services in every organizing organization in Indonesia has not been managed effectively and integrated. Each organizing organization manages a partial complaint and is not well coordinated. As a result there is a duplication of complaints handling, or even a complaint can occur not handled by a single organizer organization, on the grounds that complaints are not their authority. Therefore, to achieve the vision in good governance it is necessary to integrate the public service complaint management system in one door. The goal, the community has a national complaint channel.

For this reason, the Government of the Republic of Indonesia formed a National Public Service Complaints Management System (SP4N) - People's Aspiration and Complaints Services (LAPOR!) Are the delivery services of all the aspirations and complaints of the Indonesian people through several complaints channels, namely the website www.lapor.go.id, SMS 1708 (Telkomsel, Indosat, Three), Twitter @Lapor1708 and mobile applications (Android and iOS). SP4N-LARABOR MANAGEMENT INSTITUTION! is the Ministry of Administrative Reform and Bureaucratic Reform (Ministry of PANRB) as the coach of public services, the Presidential Staff Office (KSP) as the supervisor of the National Priority Program and the Ombudsman of the Republic of Indonesia as a supervisor of public services. REPORT! has been designated as a management system for the Complaints of the National Public Service (SP4N) based on Presidential Regulation Number 76 of 2013 and the Minister of Administrative Reform Regulation and Bureaucratic Reform Number 3 of 2015.